slo100 Privacy Policy

slo100 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://slo100.today (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective players, and visitors.

This Privacy Policy describes how slo100 collects, uses, stores, shares, and protects personal data in connection with the operation of the Platform. It applies to all personal data processed by slo100 in relation to players located in Bangladesh and other jurisdictions from which the Platform is accessed.

This Privacy Policy is to be read alongside the slo100 Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. By creating an Account or using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you do not agree to the terms of this Privacy Policy, you must discontinue use of the Platform immediately and may request closure of your Account by contacting our support team.

For the purposes of applicable data protection law, slo100 is the data controller responsible for the personal data collected through the Platform. As data controller, slo100 determines the purposes and means by which your personal data is processed.

All enquiries regarding the processing of your personal data, including requests to exercise your data subject rights, should be directed to the slo100 data protection contact at [email protected]. We will acknowledge all privacy-related correspondence promptly and provide a substantive response within 30 calendar days of receipt.

slo100 collects personal data in several ways: directly from you when you register or use the Platform, automatically through your interaction with the Platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, or political opinions unless this is strictly required by law or expressly consented to by you in writing.

slo100 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your slo100 Account, verify your identity and age, and facilitate your slo100 Login.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, and other payment methods, to make games and sports betting markets available to you, and to credit bonuses and promotions to your Account.
• Legal Compliance: To fulfil our obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations, and to cooperate with lawful requests from competent authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised Account access, and abuse of the Platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to apply any self-exclusion, deposit limit, or cooling-off requests you have submitted.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Platform Improvement: To analyse usage patterns, conduct internal analytics, and improve the functionality, security, and user experience of the Platform.
• Marketing Communications: To send you promotional emails, bonus notifications, and Platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time.

slo100 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

slo100 processes your personal data on one or more of the following legal bases, depending on the specific processing activity concerned:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions agreed between you and slo100, including account administration, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and cooperation with law enforcement authorities.
• Legitimate Interests: Processing is necessary for the legitimate interests of slo100, including fraud prevention, Platform security, responsible gaming monitoring, and internal analytics, provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

slo100 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary and under appropriate data protection safeguards:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard — for the purpose of processing your deposits and withdrawals. These providers receive only the data necessary to execute the transaction.
• Identity Verification Services: Third-party KYC and AML compliance providers who assist in verifying your identity and age as required under our compliance obligations.
• Game Technology Providers: Suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi who provide the games and betting infrastructure that powers the Platform. These providers may process technical and gaming data in connection with game delivery.
• Customer Support Tools: Third-party platforms used to manage support tickets, live chat, and email correspondence.
• Legal & Regulatory Authorities: Where slo100 is required by law, court order, or regulatory direction to disclose personal data to competent authorities, we will comply with such obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the slo100 business, personal data held by slo100 may be transferred to the acquiring entity, subject to equivalent data protection commitments being maintained.

All third parties with whom slo100 shares personal data are required, by contract, to process that data in a manner consistent with this Privacy Policy and in compliance with applicable data protection law.

slo100 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that maintain your slo100 Login state and security tokens that protect your Account. These cookies cannot be disabled without preventing core Platform features from working.
• Performance & Analytics Cookies: Used to collect anonymised data about how visitors use the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This information helps us improve Platform performance.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience during your visit.
• Marketing Cookies: Used, where you have consented, to track your interaction with promotional content and to measure the effectiveness of slo100's marketing campaigns. These cookies do not identify you personally.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies are exempt from consent requirements as they are essential to the delivery of the service you have requested.

slo100 retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in accordance with AML and KYC record-keeping obligations.
• Financial and Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, as required under financial record-keeping obligations.
• Gaming and Betting History: Retained for three (3) years from the date of the session or wager, for dispute resolution, fraud investigation, and responsible gaming monitoring purposes.
• Support Communications: Retained for two (2) years from the date of the communication, for quality assurance, training, and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of the consent and for one (1) year following withdrawal of consent, as evidence of the consent having been provided.

Upon expiry of the applicable retention period, personal data is securely deleted, destroyed, or irreversibly anonymised. Where anonymisation is applied, the resulting anonymised data may be retained and used for statistical analysis without restriction, as it no longer constitutes personal data.

As a slo100 player, you have the following rights with respect to your personal data. slo100 is committed to facilitating the exercise of these rights promptly and without undue barrier:

slo100 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and slo100 servers.
• Encrypted storage of sensitive data at rest, including financial data and identity documents.
• Role-based access controls ensuring that slo100 staff can only access personal data on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Multi-factor authentication requirements for internal system access by slo100 personnel.
• Secure data deletion protocols applied when personal data reaches the end of its retention period.

Notwithstanding the above, no method of electronic transmission or storage is completely secure. While slo100 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, slo100 will notify you without undue delay and will take immediate steps to mitigate the impact of the breach.

You also play an important role in keeping your data secure. Please ensure that your slo100 Login password is strong and unique, and that you do not share your credentials with any other person. If you suspect that your Account has been compromised, contact [email protected] immediately.

The slo100 Platform is strictly intended for adults aged 18 and above. slo100 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a person under the age of 18, we will immediately delete that data, close the associated Account, and void any transactions conducted.

If you believe that a minor may have created an Account on slo100 or submitted personal data to us, please notify us immediately at [email protected]. We take our obligation to protect minors from exposure to gambling services extremely seriously and will act swiftly on all such reports.

Parents and guardians in Bangladesh who wish to prevent minors from accessing online gambling platforms are encouraged to use reputable parental control software to restrict access to relevant websites.

slo100 primarily processes personal data within the jurisdiction in which it operates. However, some of our third-party technology providers — including game suppliers, identity verification services, and cloud infrastructure providers — may process personal data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, slo100 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards may include contractual data protection clauses, standard contractual terms, or other recognised transfer mechanisms applicable under the laws of the relevant jurisdiction.

If you would like further information about the specific safeguards applied to any international data transfer, please contact us at [email protected].

slo100 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. The effective date of the most recent version is displayed at the top of this page.

Where changes to this Privacy Policy are material — meaning they significantly affect the manner in which we collect or use your personal data — we will notify registered players by email to the address associated with their Account, or by displaying a prominent notice on the Platform, prior to the changes taking effect.

Your continued use of the Platform after the updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you must cease using the Platform and may request Account closure by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which slo100 processes your personal data, please contact our support team using the details below:

• Email: [email protected]
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: Within 30 calendar days for formal privacy requests
• Support Hours: 24 hours a day, 7 days a week

We are committed to resolving all privacy-related concerns fairly and efficiently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

slo100 treats all privacy enquiries with the utmost seriousness. Our support team is trained to handle data protection matters with care and confidentiality, and all formal privacy requests are escalated to our designated data protection contact for review.